Deposit Solutions will only collect personal information from you where it is necessary to provide you with credit assistance and services. We are subject to legislative and regulatory requirements which require us to obtain and hold detailed information which personally identifies you and / or expresses an opinion about some or all aspects of your financial position.

The type of personal information we may collect can include, but are not limited to:

• Name and address;

• Full name, address, contact details, date of birth;

• Occupation and employment details;

• Details of your credit requirements and objectives;

• Details of your current financial position including salary and other income, expenditure, assets and liabilities risk insurances, superannuation and investments; and

• Information that is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.

We will collect your information from you directly whenever we can by making enquiries of you. We may verify that information from sources referred to in the responses to those enquiries or in this privacy statement.

We do not actively seek to collect sensitive information unless it is necessary for our business purposes, such as, it may be needed for applications for some loans. If we do have to collect sensitive information, we will only collect, use and disclose it in accordance with privacy laws.

Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it is reasonably necessary to do so, for example, where:

• We collect information from third parties about your existing loans in relation to which you seek our services;

• We can’t get hold of you and we rely on public information to update your contact details; or

• We exchange information with your lawyer, accountants or other Credit Representatives as permitted by you.

Deposit Solutions is also required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) to verify your identity. We may do this by taking a copy of your driver’s licence and/or passport or other identification documentation.

The personal information we hold will be used for the provision of credit assistance to you. In some instances, it may be necessary for us to disclose your personal information to certain third parties. Unless you consent to this disclosure, we will not be able to provide you with credit assistance. The types of organisations to whom we may disclose your personal information include, but are not limited to:

• Regulators such as Australian Transaction Reports and Analysis Centre (AUSTRAC), and the Australian Securities and Investments Commission (ASIC);

• Australian Banks, non-bank lenders and providers of credit services;

• Your employer, referees or identity verification services;

• Where we are required to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth);

• Other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services, call centres;

• Associated businesses that may want to market products to you;

• Companies that provide information and infrastructure systems to us;

• Organisations providing mailing services, maintenance of information technology services and printing standard documents and correspondence;

• Organisations we may contract with to provide us with a service such outsourced compliance providers and software providers etc;

• Employees of your Credit Representative or your Credit Representative’s business;

• To any party acquiring an interest in our business; and

• Anyone, where you have provided us consent.

Further we may use your personal contact details to send you information from time to time that we think will be of interest to you. However, you may instruct us not to send this information to you by contacting us either by phone or in writing.

It is Deposit Solutions’ aim to ensure the information we hold about you is accurate, complete and up to date. If you believe at any stage the information we hold is inaccurate or incomplete in any way, please contact us and provide evidence of the inaccuracy. If the information we hold is wrong, we will correct it.

The security of your personal information is important to us. Your personal information is held in a combination of secure online storage facilities and lockable filing cabinets or in a secure filing room. We will at all times ensure your personal information held by us is protected from misuse and loss, and from unauthorised access, modification or disclosure.

We are required by law to keep your personal information for a certain period of time. When we no longer require the information for any purpose we will destroy by secure means or permanently de-identify the information.

If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will not adopt these identifiers as our own identification process, and we will not hold this information on file.

Deposit Solutions will not send any personal information about you overseas unless you consent, or Deposit Solutions reasonably believes that the other country has privacy laws substantially similar to our own, or Deposit Solutions provides the information in other circumstances giving like protection.

We may use personal information collected from you for the purpose of providing you with direct marketing material; however, if you do not wish to receive such information you can request not to receive it. Simply contact us by any of the methods detailed in this document. There is no cost for this request, however, please allow two weeks for your request to be actioned. Deposit Solutions adheres to the Spam Act 2003 (Cth), accordingly, we will:

• Obtain your consent before sending an electronic message to you (this can be express or inferred);

• Provide sender identification (so that you know who sent the message); and

• Provide you with the option to unsubscribe

When you visit our website, details may be recorded about your visit, such as time and date, server address, pages accessed, time spent and type of browser. This information is used in an anonymous form for statistical purposes and as such cannot identify you individually. We may use cookies to identify your browser so that next time you visit our website we remember your log in details. A cookie is a small file which remains on your computer and contains information enabling Deposit Solutions’ website to recognise your browser. If you do not wish to permit the use of cookies, you can adjust the settings on your browser to reject cookies or notify you when they are being used.

Our website may have links to external third-party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by our Privacy Policy and these websites are not subject to our privacy standards and procedures.

Deposit Solutions is committed to resolving your privacy complaint as quickly as possible and has robust internal complaints procedures in place to help resolve any problems or complaints efficiently.

We recognise that even in the best run organisations things can go wrong. If you have a complaint about privacy please contact us, as we’d like the chance to fix the problem.

We aim to resolve complaints as soon as possible. We will endeavour to provide our response within a maximum of 45 days; should it take longer we will seek your agreement to extend the timeframe.

If, after having raised the issue with us, you are still dissatisfied with the outcome, you are entitled to escalate the complaint to an external dispute resolution scheme.

Deposit Solutions is powered by Collective Lending who is a member of the Australian Financial Complaints Authority (AFCA) who can be contacted by calling 1800 931 678 or by writing to GPO Box 3, Melbourne VIC 3001.